An Update From Us on COVID-19

Good Morning Fitness Xpress Members,

We wanted to take a moment to update you all on our mandates per the governor of Texas as well as municipality’s individual decisions.

• All dues for ALL members and ALL membership types will be waived for the month of April. We have spoken with both of the cities for Sachse and Celina. At this point, Sachse is mandated to stay closed thru April 30, 2020. Hopefully, we will be able to re-open that location on May 1, 2020. The City of Celina has informed us that non-essential businesses must be closed indefinitely. Therefore, we have no re-opening guess for the Celina location. All of that being said, should either gym have to be closed longer than April 30, 2020, we will evaluate further discounts then. No one will be paying for time they are not using the gym per this mandate.

• Please be patient with us. We are working hard to make sure everyone is taken care. We are a small business that is working on keeping up with the news as the city is not doing a good job of being proactive with us. All knowledge we have, we have had to call the city ourselves to find out, hence the last minute update regarding extended closure.

• We have been in contact with our financial company regarding the aforementioned dues. Being that we did not find out about a mandated closure extension until the afternoon of March 31, 2020, ABC Financial is able to stop payments beginning April 2, 2020. So, if your draft date is on April 1, 2020, and you do indeed get drafted, you will be refunded. Please kindly send an email to customercare@abcfinancial.com or call 888-827-9262 letting ABC know you were drafted on April 1, 2020, and they will issue a refund. Please be advised that this does not include Annual Fees that are scheduled to come out in April, and it applies to dues for April 1, 2020.

• We know this is a hard time for everyone. Whether you are struggling financially, someone in your family is not feeling well, or maybe you are just going a little stir crazy, we are here for you. If you have sent e-mails regarding cancelling your membership, we do ask that you keep in mind that you are NOT BEING CHARGED for the time the gym is closed. So, if finances are behind your consideration, please keep this fact in mind when making the decision whether or not to cancel. Our cancellation policy is still in place as well. We do require a 30 days notice. We need an authorized signature, so we ask that you wait until we re-open, or send a certified letter to your location, or we are making a slight exception. If you fear being exposed, you may submit a request via regular mail. Be advised, mail does not always get delivered to us. NO ELECTRONIC SUBMISSIONS will be acceptable as per usual practices. We MUST have an authorized signature.

• Should you still want to cancel for whatever reason, addresses for your locations are as follows:

Fitness Xpress Sachse
7340 Hwy 78 Suite 300
Sachse, TX 75048

Fitness Xpress Celina
2750 Preston Rd. Suite 119
Celina, TX 75009

• If you have and pay for a a 6 month or annual membership, please get with a manager of your location upon re-opening, and we will grant you an additional month at no charge to your current plan.

• Follow us on Facebook at Fitness Xpress Sachse or Fitness Xpress Celina to keep up to date on the latest information we receive.

We sincerely hope all of you are staying as active as you can be, and definitely that you are staying healthy. You are all in our thoughts and prayers. Your continued patronage means more to us than words can possibly say, and we appreciate the support these communities have for small businesses. We hope to see all of you whenever we are able to re-open.

Sincerely,

Fitness Xpress Staff